You can visit your city website or use Alarm Permit Search Tool
Unfortunately, we cannot provide service at rental properties.
3 window contacts are included in all packages, more can be added at an additional cost.
It depends what you’re looking for in a wireless system. There are several options:
1. Our GE Concord 4 is a hybrid system, which means that it can work with wireless devices; such as door contacts, motion detectors, etc.
2. We also provide wireless alarm monitoring, which is available for an additional monthly fee.
3. Lastly, we have the SMART+ HOME® system that is provides total wireless freedom; e.g., wireless monitoring and wireless security devices.
Once the signals are received by our central monitoring station, it takes our dispatchers about 13 seconds to first contact you, rule out any false alarms, and then dispatch the proper emergency service. However, if you use a panic button to send out an emergency signal, then the police will be dispatched immediately without call verification.
You can arm your system remotely with any of our SMART+ HOME® systems. With our SMART+ HOME®, you have total control to interact with your home security from anywhere, including smart phones, phones with web browsers, tablets, or Internet-accessible computers.
Geo-Fencing is a location-based technology that creates a virtual fence around a specified location. Certain actions can be triggered when a person enters or leaves the fenced area.
By using Geo-Fencing with home security, Smith Monitoring® has changed the way you control your home. With SMART+ HOME® you can use Geo-Fencing to control multiple appliances around your home based on your location. You can setup your system to change to a certain temperature when you leave the specified perimeter and return to a certain temperature when you enter the specified perimeter.
Our central monitoring station. Our dispatchers are expertly trained and can also provide technical support if you have any problems or questions. You can reach them at 888-554-0640.
Our customer service department can answer any of your billing questions at 888-554-0640.
Alarm monitoring centers know that accidents happen. 90% of emitted emergency signals are false alarms, and dispatchers try to minimize police response to these false alarms. If you entered in your code to disarm your alarm within 30 seconds, it will cancel the signal being sent to your alarm monitoring station.
If you move after one year, your service can be transferred at no cost as long as your new home is still within our service area. If you move within the 1st year, charges will apply.
Our service areas include major metropolises around Texas; this includes Dallas, Fort Worth, Houston, Austin and San Antonio. We would be happy to answer any of your questions about our service areas. Give us a call at 888-554-0640.
Initially we provided our services in several states including Texas, Oklahoma, Kansas, Louisiana, Georgia and California. However in 2012, we stopped accepting new customers from all states except Texas. The concentration of our services in Texas has allowed us to truly set the bar for customer service in the home security industry. Customers that have signed up with us in other states continue to receive the home security service they were promised.
For transfer of service, you can call our alarm monitoring center at 888-642-4567.
Customer referrals are handled by our friendly sales representatives. Contact the sales department with customer referrals at 888-554-0640 and select option 1.
Our alarm monitoring station has your emergency contact numbers on file. If you need to change your emergency contact information, call us at 888-344-0740.
You can test your system by contacting our central monitoring station and requesting to put your system on test mode. You can reach them at 888-554-0640.
You can contact our service department at 888-344-0740. Press option 2 for service.
It depends on how large your pet is. Our motion detectors are immune to pets that weigh up to 50 lbs. However, even small pets weighing less than 50 lbs. could set off the motion detectors if they are extremely active.
Not at all! We also provide our customers with wireless alarm monitoring systems. If you are a new customer and would like more information or price quotes on our wireless systems, give us a call at 888-554-0640 and choose option 1. If you are a current customer looking to switch to one of our wireless systems, call 888-642-4567.