Call Smith Monitoring 888-554-0640 FREE Activation FREE Installation

Frequently Asked Questions

General

How do I obtain an alarm permit with my city?
You can visit your city website or Google your city’s alarm permit fee and instructions. Alarmpermit.com is also a good website that tells you where to go, what to do, and how much your fee is depending on what city you live in.
Do you service people who rent apartments or houses?
Unfortunately, we cannot provide service at rental properties.
How many windows are covered?
Our new installation, non-pre-wired home base packages, comes with a motion detector that you can use for your window. Window contacts are not included, although they can be added on to your package deal at $45.00 each.
Are your alarm systems wireless?
It depends what you’re looking for in a wireless system. There are several options:

1. Our DSC 1616 is a hybrid system, which means that it can work with wireless devices; such as door contacts, motion detectors, etc.

2. We also provide wireless alarm monitoring, which is available for an additional monthly fee.

3. Lastly, we have the SMART+ HOME® system that is provides total wireless freedom; e.g., wireless monitoring and wireless security devices.
What is your average response time?
Once the signals are received by the central monitoring station, it takes the dispatchers about 13 seconds to first contact you, rule out any false alarms, and then dispatch the proper emergency service. However, if you use a panic button to send out an emergency signal, then the police will be dispatched immediately without call verification.
Can I arm my alarm system from my phone?
You can arm your system remotely with any of our SMART+ HOME® systems. With our SMART+ HOME®, you have total control to interact with your home security from anywhere, including smart phones, phones with web browsers, tablets, or Internet-accessible computers.
What Is Geo-Fencing?
Geo-Fencing is a location-based technology that creates a virtual fence around a specified location. Certain actions can be triggered when a person enters or leaves the fenced area.
How Does Smith Monitoring® Use Geo-Fencing?
By using Geo-Fencing with home security, Smith Monitoring® has changed the way you control your home. With SMART+ HOME® you can use Geo-Fencing to control multiple appliances around your home based on your location. You can setup your system to change to a certain temperature when you leave the specified perimeter and return to a certain temperature when you enter the specified perimeter.

Service

Who do I call if I need technical support?
Central Security Group is our central monitoring station. Not only are they expertly trained dispatchers, but they can also provide technical support if you have any problems or questions. You can reach them at 888-642-4567.
Who do I call with billing questions?
Central Security Group can answer any of your billing questions at 888-642-4567.
Why didn’t I receive a call when I accidentally set my alarm system off?
Alarm monitoring centers know that accidents happen. 90% of emitted emergency signals are false alarms, and dispatchers try to minimize police response to these false alarms. If you entered in your code to disarm your alarm within 30 seconds, it will cancel the signal being sent to your alarm monitoring station.
What happens if I buy a new home within the 36-month agreement?
If you move after one year, your service can be transferred at no cost as long as your new home is still within our service area. If you move within the 1st year, charges will apply.
Where are your service areas?
Our service areas include major metropolises around Texas; this includes Dallas, Fort Worth, Houston, Austin and San Antonio. We would be happy to answer any of your questions about our service areas. Give us a call at 888-554-0640.
I was told you provide service outside of Texas?
Initially we provided our services in several states including Texas, Oklahoma, Kansas, Louisiana, Georgia and California. However in 2012, we stopped accepting new customers from all states except Texas. The concentration of our services in Texas has allowed us to truly set the bar for customer service in the home security industry. Customers that have signed up with us in other states continue to receive the home security service they were promised.
Who do I call to arrange for transfer of service?
For transfer of service, you can call our alarm monitoring center, Central Security Group, at 888-642-4567.
Who do I contact if I need to refer a customer?
Customer referrals are handled by our friendly sales representatives. Contact the sales department with customer referrals at 888-554-0640 and select option 1.
Who do I contact if I need to change emergency contact numbers?
Our alarm monitoring station, Central Security Group (CSG), has your emergency contact numbers on file. If you need to change your emergency contact information, call them at 888-642-4567.
How do I test my system?
You can test your system by contacting our central monitoring station, Central Security Group, and requesting to put your system on test mode. You can reach them at 888-642-4567.
Who do I call if I need yard signs or window decals?
You can contact our service department at 888-554-0640. Press option 2 for service.

Equipment

Will my pet set off my motion detector?
It depends on how large your pet is. Our motion detectors are immune to pets that weigh up to 50 lbs. However, even small pets weighing less than 50 lbs. could set off the motion detectors if they are extremely active.
Do I have to have a phone line to be monitored?
Not at all! We also provide our customers with wireless alarm monitoring systems. If you are a new customer and would like more information or price quotes on our wireless systems, give us a call at 888-554-0640 and choose option 1. If you are a current customer looking to switch to one of our wireless systems, call 888-642-4567.

Manuals