In the event of an emergency, you can feel comfortable knowing that a well-trained staff of dispatchers is standing by 24 hours a day, seven days a week. All of our dispatchers are trained in the latest government standards and go through an extensive training program, as well as a thorough background check. This ensures that our customers are met with security professionals who can provide immediate assistance to every customer in any situation.
Smith Monitoring® is a licensed dealer for CSG (Central Security Group), our central monitoring center. CSG has a history of providing exceptional business and home alarm monitoring for over 30 years; which is just one reason why Smith chose to partner with them. Smith and CSG together, have grown and prospered year after year, providing the highest quality of service in the industry at affordable prices. As a UL-licensed company CSG subscribes to the highest technical and operational monitoring standards.
Alarm Monitoring Procedures
After an alarm signal is received, trained dispatchers first call the home or business to rule out any false alarms. If there is no answer, or an incorrect security pass code is collected, the dispatcher will then contact the local police department. Your emergency contacts will also be contacted.
Smith’s monitoring procedures mandate that every dispatcher be a United States citizen. By keeping our service localized through CSG, we avoid any possible slowdowns in service and communication. This is what has allowed us to successfully maintain service at a low cost while continuing to provide monitoring services at a high-quality.
Emergency Panic Buttons
Furthermore, each of our alarm packages come equipped with panic buttons for police and medical emergencies. Panic buttons for residential security systems also include a fire emergency signal. When a panic button is held down for three seconds, a signal is sent out to the central monitoring station (CSG). One of our trained dispatchers will immediately contact the proper emergency service needed.
Here at Smith Monitoring®, we pride ourselves on providing top-rated alarm monitoring services at the lowest possible price. Contact our friendly customer service representatives to learn more about our monitoring procedures or our alarm systems.