Alarm Monitoring Procedures
After an alarm signal is received, trained dispatchers first call the home or business to rule out any false alarms. If there is no answer, or an incorrect security pass code is collected, the dispatcher will then contact the local police department. Your emergency contacts will also be contacted.
Smith’s monitoring procedures mandate that every dispatcher be a United States citizen. By keeping our service localized we avoid any possible slowdowns in service and communication. This is what has allowed us to successfully maintain service at a low cost while continuing to provide monitoring services at a high-quality. We proudly provide Smith Monitoring throughout Texas, including Dallas, Fort Worth, Houston, Austin, San Antonio and surrounding areas.