Our Reviews

Our customers say it best; providing quality, professional service has made us a 5 star, award-winning security company.

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Here at Smith Monitoring® we truly value our customers and their satisfaction. We happily maintain a 5 star rating with reviews all over Google, Yelp, Trustpilot, Angie’s List and more. We believe that this is what separates us from all other home security companies. Don’t just take our word for it; take it from over 1,000 satisfied customer reviews and counting.

“Great customer service from both sales rep and technician. They know there stuff. No games. Easy set up. Best price and they really mean it when they say no fees to install. So happy we chose Smith Monitoring!”

Yahoo Acasia via Yahoo!

“Great job. I am very happy with the work the technician did at my house. He managed to fix every window and also cleaned up after himself. Overall he went the extra mile.”

Citysearch Neil S. via Citysearch

“We were impressed with the prompt and professional service. Installation was smooth and the technician David was knowledgable and courteous.Would recommend to family and friends.”

Yahoo A Yahoo! Local user via Yahoo!

“Great. I have recommended you to all my co workers and friends you guys did an outstanding job”

Citysearch lawrencem68 via Citysearch

“Awesome service on phone from sales rep and awesome service from technician. Reasonable prices and can tell they really do care. Called noon time and they were out at my place less than 24 hours later setting it up! Happy with my choice”

Yahoo JM via Yahoo!

“Just had your system installed yesterday. The technician was awesome. You could tell he knew what he was doing and was very friendly. The system is top notch! Thanks.”

Facebook Daniel Dane via Facebook

“Happy Customer. This company is great. We called them about a month ago to install a new alarm system in our home. They were at our house when they said they will be, installed the new system made sure every little thing is working as it should. If you are looking for a company that truly cares about their customers this is the one we are extremely satisfied with the Smith Monitoring.”

Citysearch Scotty Brake via Citysearch

“Great service! Punctual – showed up right at 8am and was scheduled to come between 8am and 10am. Very informative regarding installation and making sure all contacts/doors/windows were working properly before installation. So far, very happy!!”

Yahoo Stephanie via Yahoo!

“Pete King was by today and did an excellent job with the installation. He is extremely professional and helpful. I am a homebuilder and will be sure to pass your company info along the next time someone asks.”

Yahoo Ben Logan via Yahoo!

“My experience with Smith has been wonderful so far. The installer that installed my system was very courteous, and even cleaned up the mess when he was done! Every time I accidentally set my alarm off, they call me quickly to make sure that I am alright. I would highly recommend them to anyone looking for a security system for their house.”

Yahoo Tams via Yahoo!

“I recently activated my home security system with Smith Monitoring in Austin, TX. By far the most customer oriented company I have ever done business with. The technician, Pete King, is a fantastic employee and really takes the time to understand the needs of the customer. I will recommend Smith Monitoring, and Pete’s services to everyone I talk with! A++”

Facebook Heath Hallada via Facebook

“I now feel very safe and secure in my home.. After someone tried to break in to my house, I went into panic mode and called them based on a recommendation from a friend. They came out the same day and immediately put my worries at ease by educating me on the difference between various higher-security locks and the crappy Schlage locks that I currently had on my houseApparently, anyone with a few tools can break into the snotty locks that secure most of the homes in this town. They also got to work installing an alarm system and showed me how to use it. I’m so happy that I called them. I now feel very safe and secure in my home.”

Citysearch markbutler88 via Citysearch

“Very happy with Smith thus far. Best value out there, Cody was a wonderful salesman…not pushy and very knowledgeable. Everette is installing as we speak… So far very pleased with the level of service we have been given from all involved. Excellent decision choosing Smith.”

Facebook Cassandra Kendall Kyle via Facebook

“Such a huge help – I had to have new locks put on my office after we had some problems with the security system and a pair of break-ins…where the front door was unlocked, but the alarm sounded. They were able to get out to my office in just a few hours and offered to rekey the locks to save me some money. Great guys to work with!”

Yahoo Carlos via Yahoo!

“This company is amazing!. This company is amazing! They treat your house and safety as they would their own family. The are honest, dependable and the only security company we would ever use. Alan, Jay, DL, Phil and the list goes on and on are all professional and welcome in our home anytime!”

Citysearch jamesfoster via Citysearch

“Just a quick note to let you know that we are completely satisfied with the excellent work that Jim provided us. He was friendly, courteous, knowledgeable and very professional. Please find some way to recognize him; technicians like him are few and far between. Best regards,”

Yahoo Stephanie via Yahoo!

“I wanted to let you guys know that Rick the tech is GREAT. He got everything up and running quickly and professionally and he is very customer friendly. An asset to your organization and thank you for getting us squeezed in the next day.”

Yahoo A Yahoo! Local user via Yahoo!

“Smith Monitoring has the best technicians. I would like to take this opportunity to provide feedback on the customer service I received from the Smith Monitoring service tech, Chuck. During our scheduled appointment, my wife and I became aware our home builder had only installed the basic alarm setup. Not feeling confident with the current security arrangement, we had several questions about what could be done.Chuck took the time to answer any and all concerns we had and offered possible solutions. His thoroughness and explanation provided us with enough information to make an educated decision on what we felt would make our home more secure. Overall, he was polite, fair, and treated both us and our house with respect. Thanks to Chuck and his exemplary customer service, we could not be happier with choosing Smith Monitoring as our alarm service provider. “

Citysearch Bernals82 via Citysearch

“I was very impressed by your tech when he came out to my house to get me set up. He went over and above when it came to getting my system set up the way I wanted it to be. He also took the time to make sure everything was working properly before he left. I very thankful for Smith Monitoring.”

Yahoo A Yahoo! Local user via Yahoo!

“The experience was great. Everyone involved was very helpful and professional. Everything was explained in plain English. Nothing unexpected. If you need a security system, give them a call.”

Facebook Jerry Weathers via Facebook

“I was impressed by the overall experience I had with Smith. If your like me, you don’t like dealing with service companies but the entire process was smooth and efficient. My wife was the one who called and made the appointment and I was so happy with the way she was treated and the overall service Smith provided that I wanted to take my time to give them this praise. Thanks.”

Yahoo A Yahoo! Local user via Yahoo!

“Our tech David was earlier than expected and took the time to explain the system”

Yahoo Donna C via Yahoo!

“Tech was friendly, showed up to installed the equipment at the scheduled time, he also explained very well on how the system would work, since I had not own a system before, and he also installed the system very quickly.”

Yahoo Eluzai via Yahoo!

“Donovan was courteous, friendly, and knowledgeable. He actively listened as I enumerated my security concerns and he capably tailored my alarm system to address each of these gaps. Donovan patiently answered all of my questions and ensured that I knew how to operate my system before his departure. I would recommend Donovan and Smith Monitoring to anyone who seeks friendly service with a professional installation to go along with a great security system.”

Yahoo Marc R via Yahoo!

“I love recommending you to my customers!. On Feb 21st you installed a new security system. I spent many weeks making comparisons between companies, before i chose yours. Your sales rep, Jonathan, was very thorough in his explanations, but i was still apprehensive right until your installer Tom arrived. I want to let you know what a difference his knowledge, expertise, patience and diligence made.He made me feel much more safe and secure and Jonathan helped me work within my limited budget. I cannot say how refreshing it was to deal with such fine people. I love recommending you to my customers! Your company always takes great care of everyone I send your way!”

Citysearch paulcoleman via Citysearch

“the whole experience was TOTALLY AWESOME. Great customer service, the technician was awesome and explained everything and he put all the info on the table and he made sure i understood everything before i signed the paperwork. Thank you for providing the best at low prices… Awesome work and keep it up!!!!!!”

Facebook Rock Zamora via Facebook

“Clinton watson was a great technician. Thank you. He was courteous, and professional. Got the job done quickly.”

Yahoo thach via Yahoo!

“Tech seems to be through. Explained options. Explained how system works.”

Yahoo Patsy via Yahoo!

“Great service. Their sales department did an excellent job of listening to my concerns before sending in the technician. The technician probably was the best ambassador Smith Monitoring could hire. Excellent individual.”

Citysearch Matthew Jordan via Citysearch

“The technicians were professional and very thorough while explaining everything to me. They were fast and efficient.”

Yahoo SHADIQA via Yahoo!

“We became a Smith customer today for a new system. Our technician Robert was very polite, professional, and knowledgeable. Thank you! We are looking forward to being monitored by Smith. Good service and pricing!”

Facebook Ramona Fulks Pipes via Facebook

“Very pleased with the professional service and would recommend.”

Yahoo Nathan via Yahoo!

“highly recommend. I mainly went with Smith to save money on my monitoring, but shortly after switching our office actually had an attempted break in. The security system work perfectly and nothing was stolen from our office. I highly recommend Smith, I like how they have taken care of me so far, and I especially like the fact that every time I call the office I can speak to a live person.”

Citysearch Joel78 via Citysearch

“Just installed, great job with the installation, very professional”

Facebook Nazim Merchant via Facebook

“i just made contact with smith security this morning about 9.00 o clock . agreed to go wiith them . tech showed about 2.00 pm and started installation about three .i have had a good experience with everyone so far. was recommended by a friend and i would recommend them to others also.”

Yahoo larry via Yahoo!

“Having the system installed and the tech was very accommodating to our needs. Was able to have a night vision camera installed. Tech checked all our connections to verify that they were working.”

Yahoo Kathleen via Yahoo!

“Excellent service. Nice technicians, professional and courteous. Thanks”

Yahoo Manning via Yahoo!

“I really liked the whole process from arranging service to the tech who installed my equiptment everything was great. the installation was fast and the technician was very nice and explained everything for me.”

Yahoo u_cant_make_me_bad via Yahoo!

“The tech was very helpful and informative on how the system is going to work. He also did not disclose monitoring information to neighbors who asked what type of system I was getting. Overall very happy customer.”

Yahoo Lindsay via Yahoo!

“The installation process was amazing. It was easy and the technician was friendly. He explained everything. Thanks Smith.”

Yahoo Amber via Yahoo!

“The installment was fast!The tech was very knowledgable and down to earth!!Definitely will refer Smith Monitoring!!!”

Facebook Bryant Jackson via Facebook

“My experience with Smith Monitoring is excellent. I have had other national alarm companies in the past and Smith so far has exceeded my past experience. The sales person as well as the installer (Pete) were extremely concise, competent, and a pleasure to work with. I would recommend this company to anyone looking for good customer service to go along with their security needs.”

Yahoo Wendy via Yahoo!

“I recently activated my home security system with Smith Monitoring. By far the most customer oriented company I have ever done business with. The technician, Pete King, is a fantastic employee and really takes the time to understand the needs of the customer. I will recommend Smith Monitoring, and Pete’s services to everyone I talk with! A++”

Yahoo HEATH via Yahoo!

“Just installed a Smith Monitoring system and it was a great experience from start to finish! Pete did a great job with installation and set-up!”

Facebook Lance Becker via Facebook

“Setting up the installation appointment was very easy. Installation was on time, professional and courteous. The whole process was explained and easy to understand. I highly recommend Smith.”

Yahoo J via Yahoo!

“After a bad service experience with ADT, I found Smith Monitoring on the internet. They provided next day service to convert my alarm system and had it up and running in no time. The technician was prompt, friendly and really knew what he was doing. He even repaired the broken siren that had been installed by the other company for no charge. I am definitely referring my friends and family.”

Yahoo Jennica via Yahoo!

“Great company! Very helpful, tech was polite and professional. Careful install, and cleaned up after the job. All was done in time and on time. I would recommend Smith Monitoring to anyone.”

Yahoo Clay via Yahoo!

“Philip was great and very personable. good job.”

Facebook Cynthia Acuna Marrero via Facebook

“The techs were very helpful and courteous. Feeling secure already.”

Yahoo jamie via Yahoo!

“Good products and friendly costumer service. Best option in the market.”

Yahoo Nestor via Yahoo!

“Smith Alarms employees were very pleasant to work with from the phone to the door. I am glad my dad searched the web and found your company. great prices and customer service.”

Facebook Kd Allen via Facebook

“Alarm system just activated. Very happy with our technician Joe. He was very knowledgeable and friendly. Made the activation smooth! Looking forward to feeling safe in my home again!”

Yahoo MeredithP via Yahoo!

“The (Phil) technician was extremely helpful and professional. Did a quick and clean installation! Highly recommended for others….. .”

Yahoo Gods Favor! via Yahoo!

“10/10 Quality. The technician was extremely helpful and nice. Did a quick and clean installation! Highly recommended for others thinking of getting a security system.”

Yahoo Ryan via Yahoo!

“The installation technician arrived on time. Installation was simple and the pricing is competitive.”

Yahoo mark via Yahoo!

“Smith Alarms installed a home alarm today and the technician was very informative and polite and did a great job. I chose Smith because of their stellar reputation and I’m looking forward to enjoying their great service for many years to come.”

Facebook Carol Prejean via Facebook

“Smith Monitoring was very easy to work with and was very accomodating to my high standards. Fast, friendly service and I received a great advanced security system. I compared many other security companies and Smith offered great services at very reasonable prices. Few of my friends already have their services and they highly recommend them to everyone. The installation was very easy, Phil was very professional and super nice!!!!”

Yahoo Margaret via Yahoo!

“Great job installing the system today. I do not believe I have ever had a company install something after the initial phone within 24 hours. Plus, it took less than one hour to install!!!”

Facebook Bryan Spearman via Facebook

“Smith Monitoring was very easy to work with and was very accomodating to my high standards. Fast, friendly service and we recevied a great advanced security system. I compared many other security companies and Smith offered great services at very reasonable prices. I would highly recommend Smith Monitoring!”

Yahoo Sanl via Yahoo!

“Wonderful quote and a great install by Everret”

Facebook Jeff Shrader via Facebook

“Good products and friendly costumer service. Best option in the market.”

Yahoo Marcelo via Yahoo!

“Chip from the customer service side and Pete from the installation side were both helpful and professional. Would recommend to folks looking for good customer service.”

Yahoo Greg via Yahoo!

“Very nice and helpful. The experience and the pricing was straight forward with no hidden fees.”

Yahoo Laura M via Yahoo!

“My initial contact with Smith was a very positive experience. They answered all of my questions and helped me to work through the most cost effective solution. The installation was scheduled for the next day and the technician called about 30 mins before arrival as I was told he would and was on time.This was very important to me since I had just had another experience with another company, different industry, that was severely lacking in customer service. The technician (Phil) was friendly and helpful regarding placement and other options. So far, very pleased.”

Facebook Cathy Thaxton Woods via Facebook

“Friendly and helpful. Very proactive and responsive. I called on the Friday before a holiday weekend and someone was at my door the next business day. The installer walked me thru everything and offered valuable insight on how to better protect my family.”

Yahoo Stephen via Yahoo!

“Simple process. Pete did a great job with the installation, even did the install on a holiday.

Yahoo Jay via Yahoo!

“Everyone I came into contact with at Smith Monitoring was great. From the salesman over the phone to the install visit at the house, I felt like I was being understood and helped every step of the way. They answered all my questions. Great experience overall.”

Yahoo Louis via Yahoo!

“This company its highly recommended. The tech was great and explained everything”

Yahoo Alicia via Yahoo!

“The tech s were great & friendly and showed me all the features! Thank You”

Yahoo Linda via Yahoo!

“Had a wonderful expierence with this alarm company. Very professional and kept their appointment as scheduled. I recommend this company. VR”

Yahoo Vera Rodriguez via Yahoo!

“Just changed from Monitronics to Smith Monitoring Service and so very happy. Mr Clint was very professional and the fees and no fee maintance plan is great. I was going to have to wait 3 to 4 weeks, plus pay for labor, just to get Monitronics to come out to repair my alarm and in the mean time my home was not secure. Smith came out within 3 days and now I am secure again. Thanks again Smith.”

Facebook Scott Alice via Facebook

“Andrew and Rodrigo were Great! They were very friendly and patient, as I have 3 little ones running around everywhere! The system was installed quickly and explained in very easy to understand terms. The only thing I would recommend is, when I called in I was not told about the additional fee for the fire alarm, I would have liked to know about the additional charge ahead of time. Praying I never have to use the service, but if I do, I am certain I will be taken care of! Thank You!”

Yahoo Paloma W via Yahoo!

“I was very pleased with the tech Clint. He was very respectful and patient (even with my 3 year old daughter) with the install, and represented the company very well. He answered all my questions very throughly, and clearly. Great company to be with.”

Yahoo A Yahoo! Local user via Yahoo!

“I called Smith Monitoring a few days ago and they came out this past Saturday (Aug. 18). The installer, Pete, arrived on time and did a very thorough job. He was helpful and courteous as well and explained the equipment and service to me in detail. My only complaint is that I was advised not to cancel my existing service with ADT until my new system was installed. I called ADT after my new installation to cancel service and I was informed that there is a 30 day cancellation policy, so I am paying for both plans.”

Yahoo Marie M. via Yahoo!

“I must tell you that I am very impressed with Alan on your sales team. I shopped around and while I found 1 company slightly cheaper per month, I decided to go with Smith Monitoring due to Alan’s customer service. He answered all my questions and is a professional. Hats off to him for helping me!”

Yahoo Jeff Cowden via Yahoo!

“Excellent experience from setup to installation, highly recommended.”

Yahoo Hammad via Yahoo!

“The installer was great, very knowledgeable. The process was exactly what like I was told it would be and I know that we will feel very safe with our new system!”

Yahoo Jayson via Yahoo!

“Thank you Smith Monitoring! The tech was professional and thorough!”

Facebook Esther Collins via Facebook

“I am very impressed with the Tech and the service I received. My security system was installed this morning and installation went smoothly. The Tech arrived on time, was professional, friendly, and respectful of my home, removing his shoes. He spent time to explain how the system works and answer any questions that I had. My security system is up and running and if the installation process is an indication of how Smith Monitoring does business I am confident that I signed up with the best. Daniela – Southlake”

Yahoo Daniela via Yahoo!

“Just wanted to say your sales rep John was very helpful, and knowledgeable. He went the extra mile to take care of me.”

Yahoo A Yahoo! Local user via Yahoo!

“In a time when customer service seems to be last on the list of most companies, Smith Monitoring sets the bar for excellence. The technicians who came to our house solved all the issues we were having with our system. Turns out the problem was a telephone company issue, but the Smith technicians refused to quit until everything was working as it should, even our telephone system. These guys were pleasant, courteous, and professional. I will recommend Smith Monitoring to all my friends, family, and co-workers. These guys are awesome!”

Yahoo Just Sayin via Yahoo!

“Quick and painless, and very professional. Andrew Kueln was awesome. He was in and out in no time, and provided answers to all of our questions. Weeks later, I called with a few questions and he picked up and answered them right away. Excellent service—I have full confidence in the job he did with our installation, and couldn’t be happier. Thanks!”

Yahoo jacobsen77 via Yahoo!

“Andrew was great! Showed up exactly when he said he would and answered all my questions. Was very quick at setting everything up and took the time to show me how to use everything! Definitely would recommend Smith Monitoring!”

Yahoo Kristen via Yahoo!

“Sean Pelley, the technician who was assigned to us is excellent. He really made us feel confident in our change to Smith”

Yahoo A Yahoo! Local user via Yahoo!

“I did my homework when looking for an alarm company. I must say after checking out 7 different companies Smith was my last call and I knew from the moment that I spoke to Cody that this was the company I wanted. Cody was extremely polite and professional and I felt he answered all of my questions and I knew he was being honest with me. When Andrew the installation technician came out I felt very comfortable with him, he was extremely knowledgeable and gave me the best advise for my personal situation and was so polite and thorough in explaining the system.I am so blessed to have found this company and I love how they care for their community. I have the best state of the art system and the price is very fair. But most of all I know that I can count on these guys should I ever need anything regarding my system. I will be singing Andrew and Codys praises to others so that I can save them the headache of doing all of the research that I did when looking for an alarm company.It says alot about a company when the representatives give your their direct numbers in case you need anything. I know they are in it with me for the long haul. I am so glad I found you guys. Thank you again Cody and Andrew….you guys are awesome and Smith Alarm Co is blessed to have you (so am I for that matter). A customer for life Starla Witt”

Yahoo Starla via Yahoo!

“Great experience so far from Glenn in Sales, and Javier who installed our system. Everything was handled very professionally and Javier was GREAT installing the system. I am impressed and highly recommend Smith for home security monitoring.”

Yahoo linny sharkenllama (: via Yahoo!

“Just got the system. Good equipment, good value for money.”

Facebook Jon Taute via Facebook

“I have had my security system monitored by Smith for almost 2 years now and a couple months ago one of my kids accidentally set off the system. I was upset about the fact that I had to deal with the whole issue but was extremely impressed when an officer showed up at my door within a matter of minutes. I feel security in the fact that next time if this is not a false alarm I will be covered.”

Yahoo A Yahoo! Local user via Yahoo!

“Smith Monitoring showed up on time and even called thirty min before they got here. It made it easy for install so I was standing around waiting for them to show up. Very nice and helpful.”

Yahoo Lara Thompson via Yahoo!

“I like the service! No problems. I will let my family know about it.”

Yahoo A Yahoo! Local user via Yahoo!

“I had just moved to Plano from the east coast and I was looking for a security company that was reasonably price. Not only was Smith Monitoring inexpensive but their technician, Julian was phenomenal as well as very professional and courtesy.!”

Yahoo Tiffany via Yahoo!

“I was very impressed with SMITH SECURITY they came in to my home last weekend and took over my existing system that I had with adt. First of all the salespeople were very professional and courteous addressed all of my questions and concerns gave me a (in my opinion) very low monitoring rate (it was 12 dollars cheaper than I was paying with adt). Also the installer was a few minutes late but to my surprise I was notified an hour prior to him being late by the ORIGINAL SALESPERSON I SPOKE WITH. He assured me that he would be there and to my surprise he did arrive. SMITH SECURITY seemed to be much more willing to meet my needs as a customer and I was treated with respect and professionalism. If you are in the market for security it’s really a no brainer, Smith Security is the way to go.”

Yahoo A Yahoo! Local user via Yahoo!

“Just got my Smith system installed and we love it! Install was a breeze and the tech was very helpfully and professional!”

Facebook Bryan Griller Sorensen via Facebook

“So far so good. The customer service has been awesome. No surprises when they came to assess the installation. Installer was friendly and very knowledgeable.”

Yahoo CJ via Yahoo!

“I wanted a local company and after checking around they were the only company I could find that was priced well with a good track record in DFW. Working with them has been one of the better experiences I have had with a service company.”

Yahoo dj via Yahoo!

“Please let Joe (the technician who came to install) did a good job. Im very happy with my price, although i would have liked the install earlier. Good overall Service, great technicians. JoyA.”

Yahoo A Yahoo! Local user via Yahoo!

“I am a new customer. Your salesperson, Rod, and the installer, Sean, were both very professional.”

Yahoo A Yahoo! Local user via Yahoo!

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