|We keep you safe when seconds count.
24/7 Alarm Monitoring & Immediate Response.
Our Central Monitoring Standards
Our monitoring center, Central Security Group (CSG), has a history of providing business and home alarm monitoring for over 30 years. Together we have grown and prospered year after year, providing the highest quality of service in the industry at affordable prices. As a UL-licensed company, CSG subscribes to the highest technical and operational monitoring standards.
In the event of an emergency, you can feel comfortable knowing that a well-trained staff of dispatchers is standing by 24 hours a day, seven days a week. All of our dispatchers are trained in the latest government standards and go through an extensive training program as well as a thorough background check. This ensures that our customers are met with security professionals who can provide immediate assistance to every customer in any situation.
Our Monitoring Procedures
When seconds count, our dispatchers are there for you. Smith experts follow nationwide security monitoring standards to ensure the highest quality of service. Our response time of 13 seconds is among the fastest in the industry. These critical 13 seconds drastically minimize your risk of loss.
After an alarm signal is received, trained dispatchers first call the home or business to rule out any false alarms. If there is no answer or an incorrect security pass code is collected, the dispatcher will then contact the local police department. Your emergency contacts will also be contacted.
Smith's monitoring procedures mandate that every dispatcher be a United States citizen. By keeping our service localized, we avoid any possible slowdowns in service and communication while still maintaining low cost and monitored at a high-quality.
Emergency Panic Buttons
Furthermore, each of our alarm packages come equipped with panic buttons for police and medical emergencies. Panic buttons for residential security systems also include a fire emergency signal. When a panic button is held down for three seconds, a signal is sent out to the central monitoring station. One of our trained dispatchers will immediately contact the proper emergency service that is needed.
Here at Smith Monitoring®, we pride ourselves on providing top-rated alarm monitoring services at the lowest possible price. Contact our friendly customer service representatives to learn more about our monitoring procedures or our alarm systems.
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We can have one of our professional alarm installers come out to your location within a matter of days to set up a new Smith Alarm System. At Smith, our scheduling is flexible. We will do everything possible to work around your timetable, and ensure that your installation will be the most comfortable and professional service experience you have ever had.